KBMS (Deployed)
Centralized 15 apps' docs; TTA 15 → 2 min; 150+ hours/month returned.
ingestion + normalization • structured schema + JSON sidecars • NotebookLM packs • evals
Applied AI & Solutions Engineer • St. Petersburg, FL • Open to relocation
IT & Ops results. Delivered.
I ship measurable AI for IT & Ops that cuts time to answer (TTA) from 15 → 2 minutes and gives teams back 150+ hours/month.
KBMS, RAG chatbots, and ITSM copilots—built in Python/FastAPI with safety guardrails and auditable evals.
Corey Bello
Mission
Ship safe, ROI-clear automations that give IT & Ops their time back.
Creds: Public Trust (DOJ CJIS)—active • Secret/TS-eligible • U.S. citizen
Focus: KBMS • RAG for IT support • ITSM copilots
Recent Applied AI Projects
Agentic RAG (Testing)
Cited, policy-compliant answers from 2,000+ docs with guardrails + nightly evals.
agentic pipeline • retrieval + rerank • guardrails • Ragas metrics
ITSM copilot (Prototype)
Context-aware triage + human-approved drafts; tracking time-to-first-draft.
ITSM connectors • RAG integration • prompt library • audit trail
Capabilities (Applied AI for IT & Ops)
Proof-driven summary. Each card links to a case study: KBMS (Deployed) • RAG chatbot (Testing) • ITSM copilot (Prototype)
Build
Python/FastAPI, Postgres, Jobs
• typed APIs, async where it matters • JSON jobs & queues; health checks
Proven in:
KBMS (deployed) Retrieve & Ground
Retrieval/RAG
• ingestion pipelines, index maintenance • vector DB (pgvector/FAISS), caching & cost
Govern & Ship
Ops & Safety
• run tracking, pre/post evals • guardrails & refusals, RBAC & audits, secrets & rotation
Items marked 'lab' are pilot-ready demos with measurement plans.
About
Applied AI & Solutions Engineer for IT & Ops. I deployed an enterprise Knowledge Base Management System that ingests and structures content for 15 applications, publishes curated packs, and cut time to answer (TTA) from 15 minutes to 2 minutes—saving 150+ hours/month. I'm testing an agentic, self-hosted RAG system with cited, policy-compliant answers and guardrails, and I'm building an ITSM copilot for triage and human-approved drafts—shipped with guardrails and audit logs. I'm Public Trust (DOJ CJIS)—active, based in St. Petersburg, FL, and open to relocation.
Skills
Python/FastAPI
Postgres/JSON jobs
Retrieval & vector DB
Prompt library
Evals & telemetry
RBAC/audit
Where I'm going
Municipal Government IT Applications SupportApplied AI & Solutions EngineerAI Systems ArchitectAI Platform Lead
Municipal Government IT Applications Support
CurrentOperating as the AI + Automation lead within a municipal IT applications support role, delivering production-ready systems far beyond standard support duties.
Shipped enterprise Knowledgebase Management System (15+ apps)
Piloting RAG-based ITSM copilot
Building AI-driven integrations for public-sector workflows
Owning evaluations, safety guardrails, SLOs, and cost controls
Currently active
Applied AI & Solutions Engineer
6–12 moTransitioning into a dedicated AI engineering role after bachelor's degree completion (March 2026).
Expand AI-assisted ITSM tools to full production
Formalize AI governance and evaluation frameworks
Cross-train teams on AI adoption and best practices
Deliver measurable efficiency gains across departments
Next phase
AI Systems Architect
12–24 moLeading AI architecture and integration for regulated municipal environments.
Stand up shared retrieval layers and evaluation pipelines
Implement multi-team rollout strategies
Mentor junior AI engineers and solution builders
Establish compliance-first AI design patterns
AI Platform Lead
3–5 yrsOwning enterprise-grade AI platforms for regulated sectors.
Architect multi-tenant retrieval + storage layers
Implement HITL approval workflows, RBAC, and audit logging
Ensure high reliability, scalability, and maintainability
Shape long-term AI strategy and platform governance
Certifications
IBM
Google
CompTIA
Microsoft
Anthropic